No Ordinary Bikeshare

Fast. Affordable. Effortless. 

Easy Rider

3p per minute

No subscription fee - register, validate email and go

Minimum charge £1 per rental. Other fees may apply.

UoD Students and Staff

3p per minute

No subscription fee - register with derby.ac.uk email

Minimum charge £1 per rental. Other fees may apply.

How it works

Register

Register to ride through the eBikes Derby website or the Social Bicycles App for iOS or Android. You will be given a 6 digit account number and you can choose a PIN

Unlock

Press the green tick to wake up the bike. Enter your 6-digit account number and 4-digit PIN into the keypad on the back of the bike to release the U-lock

Ride

Place the U-lock in the holster on the left side of the bike before you take off. To make a temporary stop, press the “HOLD” button and lock the bike to a rack

Lock

To end a ride, insert the Ubar to lock your bike to any ebike hub, or if you prefer any public cycle rack (additional fee may be charged). Hubs can be found on the interactive map on the App or website. Check the screen to confirm your rental has ended

Get the app

The Social Bicycles mobile app for iPhone and Android is the perfect companion when you’re out and about. Here are some of the features we’ve designed to make getting around Derby even easier:

  • Purchase your ride, on the move
  • Find bikes + stations across the city
  • Reserve bikes
  • See your trip history and miles ridden

Rules of the road

Whether you are an experienced rider or new to urban cycling, here are some simple tips to help you feel more confident on the road.

Check your bike

before you ride.

Follow the rules

of the road.

Use hand signals

Ride with traffic

flows

Consider a helmet

Partners

The University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

 Ours is an extraordinary educational environment and because we specialise in identifying and developing individual potential, you can be confident you’ll receive all the help and encouragement you need to build a rewarding career with lots of opportunities to progress.

Our combined higher and further education offering is spread over campuses in Derby, Buxton, Leek and Chesterfield and we have some of the best university facilities in the UK, investing more than £200 million in facilities in the last 10 years.

 We achieve outstanding results for our teaching* and research and with more than 34,000 people choosing to study with us every year, we depend on the dedication of a team of 2,200 academic and professional services staff. Financially strong and seriously ambitious we offer our employees a family-friendly, rewarding career with lots of opportunities to progress.

Derby City Council manages the contract with Hourbike Ltd after successfully bidding for a capital grant from the Local Growth Fund (LGF) to support the procurement and implementation of the scheme.  The scheme will play a key role in improving air quality whist mitigating the impact of growing levels of congestion, whilst providing an alternative travel solution for longer distance journeys across the City.</span>

See what opportunities are available for you, click the logo above to download our sponsorship / advertising brochure

Please direct all partnership enquiries to

sponsorship@ebikesderby.com

Frequently Asked Questions FAQ

  • How do I take out a bike?

    First, you need to register for EbikesDerby. You’ll be assigned a 6-digit account number and you’ll get to choose a 4-digit member PIN. Find a bike on the System Map or mobile app, and type your account number and PIN into the keypad on the back of the bike. You can also reserve a bike ahead of time from the website or mobile app, so the bike will be waiting for you – you’ll just need to type in your PIN when you arrive.

  • Can I reserve a bike ahead of time?

    Yes absolutely. Find the bike you want using the app, then click on “reserve this bike”. This will then be reserved just for you for 30 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • Do I need to take the U-lock with me when I ride?

    Yes please ! Remember to always put the U-lock in its holster on the left side of the bike as soon as you unlock it. Otherwise you will not able to lock the bike at your destination.

  • How long can I keep a bike out?

    You can keep a bike out on rent for as long as you like, as long as it is returned before midnight on the day of rental. However all the time you have the bike on rent is considered rental time so you will be accruing charges (up a maximum of £12 a day).

  • Can I put a hold on my bike while I run errands?

    Of course ! Each bike has a “hold” feature which you will see on the screen. Pressing this will allow you to lock the bike (make sure it is to something secure) and keep it for your use only for 60 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • How do I end a ride?

    To lock a bike to an EbikesDerby station or public bike rack, insert the U-lock into the two designated slots on the right side of the back wheel, pushing the lock in from right to left. Wait until you feel the click and see the ““thank you”” screen on the LCD display.You can end a ride by returning your bike to any station with an open rack – you don’t have to bring it back to where you picked it up, making the scheme ideal for one-way trips. Find available docks on the System Map or mobile app. If the station closest to your destination is full, you can lock your bike at a public bike rack close to the station. Depending on how far this is from the nearest EbikesDerby hub, you may be charged a £2fee.  If you lock your bike outside of the service area (marked on the System Map and mobile app), a £10 fee applies.

  • How can I make sure the bike is locked?

    If you do not lock the bike properly, the bike will let you know by beeping and the screen will flash. If this happens, don’t panic,. just push the U-Lock in a bit further, or pull it out slightly until it clicks.

  • Is there an incentive for users to bring bikes back to a station?

    Yes as a little thank you, you will earn a £1 account credit each time you take a bike that’s been locked outside of a docking area (these bikes are shown as being in Blue on the map)

  • Who are Hourbike and Social Bicycles?

    Hourbike is the operator or EbikesDerby. We are a very experienced bikeshare company, and run schemes across the country. You can find more details about us at www.hourbike.com Social Bicycles Inc is the US company that makes the bikes and rental system.  Sobi were a pioneer of this type of “Smart” bike and have a network of schemes all of the US, and now in the EU. The Sobi app is used as it allows customers to also use bikes in other Social Bicycles’s schemes without re-registering. Look out for more SoBi schemes in the UK !

  • How is the scheme funded?

    The costs of the bikes and hubs have been funded through a capital grant provided by the Dept of Transport, via the Local Growth Fund, with match funding from the University of Derby as a key partner in the scheme.  Hourbike is operating the scheme at no cost to the council following a competitive procurement process.

  • How do I join?

    Its easy ! Just go to the Pricing Options page on this website and press the Get Started button for the tariff plan that you want, or download the Social Bicycles App and click on Create an Account

  • Can I reserve a bike ahead of time?

    Yes absolutely. Find the bike you want using the app, then click on “reserve this bike”. This will then be reserved just for you for 30 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • Do I need to take the U-lock with me when I ride?

    Yes please ! Remember to always put the U-lock in its holster on the left side of the bike as soon as you unlock it. Otherwise you will not able to lock the bike at your destination.

  • Can I temporarily lock up the bike during my ride?

    Of course ! Each bike has a “hold” feature which you will see on the screen. Pressing this will allow you to lock the bike (make sure it is to something secure) and keep it for your use only for 60 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • How to I end my rental?

    To lock the bike and finish your trip/rental, first position the bike at one of the hub docking points, with the dock to the right of the bike, so that rear wheel is over the hole at the base of the dock (this is to drain any water off the wheel). Then remove the U-Lock from the holster and insert into the two holes in right hand side of the bike lock, the rear one of which should be roughly lined up with the large hole in the dock. Push the U-lock into the bike and it should click in. If you don’t push it in properly the bike will start to beep, just adjust the U-lock by pushing in or pulling out a bit.

  • How do I know the bike is locked properly?

    When properly locked the screen on the back of the bike will display a thank you message and a summary of your trip. If for any reason the lock isn’t in properly, the bike will start to beep. Just adjust the U-lock by pushing in or pulling out a bit.

  • The hub is full, where do I lock the bike?

    If the hub is full,. you may lock the bike to nearby public bike parking. Do not lock the bike to any other structures (posts, lamp posts, fences etc) unless absolutely necessary as this may cause an obstruction or inconvenience for other pavement users. You may also be charged an out of hub fee for doing so.

  • Why have I been charged for docking the bike outside of a hub?

    The system will automatically charge you a £2 out of hub fee if you lock the bike some distance from a hub. We want customers to use the official hubs at all times. If these are full, nearby public cycle parking may be used only as an overflow. We will know if you have locked the bike at public bike parking whilst a nearby hub is not full.

  • Where can I check my rides and billing information?

    All of your trips and their costs are shown both in the main website and app.

  • How many bikes can I rent?

    We actually allow you to take 2 bikes per Easy Rider membership. But please note that the second bike taken will be charged at the rate of £1 per trip plus the normal rate of 3p per minute from the moment of rental, and the costs added to your account. You are responsible for any use or misuse to all bikes rented under your account.

  • Can I topup with credits?

    Of course, just login to the app or website and under Memberships you will find an “Add funds” option.

  • When is my card charged?

    If you go into negative balance your card will be charged automatically after a couple of days.

  • Fees

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  • Who can I contact for help?

    Hopefully we have all the information you need in this website. However of you need to get in touch with us use the contact details at the bottom of this page. Our contact centre number is 01332 492 095. We are at our desks 9-5 every day of the week.

  • The bike has a fault, how do I report it?

    The easiest way to report a problem with a bike is using the bike keypad. Before you end your rental, click Bike Fault and select the area of issue. The bike will be automatically taken off line until the engineers can check it. We will know the fault was raised by you so we can get back to you directly if needed.

  • Why is the mobile app SoBi not Ebikes Derby?

    Social Bicycles (Sobi) are a global bikeshare supplier, and through the one app you can potentially join multiple schemes all over the world using the login details. The app does go to sleep if not used, this may require logging out and back in to reconnect.

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